Managed AV Support
Houston TX
Ongoing support, monitoring, and maintenance for your audio and AV systems. One number to call when something goes wrong — and proactive monitoring so we know before you do.
Get Support Plan InfoSupport Plans for Hospitality AV
Your AV system is revenue-critical infrastructure. A silent dining room, a dark menu board, or a failed conference room display doesn't just inconvenience guests — it costs you money and damages your reputation. Managed support means you have a team monitoring your system and ready to respond, not a voicemail to leave at 6pm on a Friday.
Standard
Starting at $149/mo
- Business hours phone & email support
- Remote diagnostic access
- Next business day on-site response
- Annual preventive maintenance visit
- Firmware updates
Priority
Starting at $299/mo
- Extended hours support (8am–10pm CT)
- Remote monitoring & alerts
- Same-day on-site response
- Semi-annual maintenance visits
- Firmware updates
- Spare equipment staging
Enterprise
Custom pricing
- 24/7 support coverage
- Real-time system monitoring
- 4-hour on-site response SLA
- Quarterly maintenance visits
- Dedicated account manager
- Multi-site management
- Priority parts sourcing
What Managed Support Covers
Remote Monitoring
We monitor the health of your networked AV components and receive alerts when something goes offline, overheats, or reports an error — before your staff notices.
Remote Troubleshooting
Many issues can be resolved remotely. We can reboot components, push configuration changes, and diagnose problems without sending a technician.
Preventive Maintenance
Scheduled visits to clean equipment, inspect connections, update firmware, and verify system performance. Catch problems before they become failures.
Priority On-Site Response
When a technician is needed, Priority and Enterprise plan clients get same-day or 4-hour response windows, not next-week scheduling.
Get Support Plan Info
Tell us about your venue and system and we'll recommend the right support tier.